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Frequently Asked Questions

Contact Details:

email: customercare@vivekids.com.au

Address: PO Box 485, Mosman, NSW 2088, Australia

ABN: 181 599 85 047

Our Collection:

Our Summer Collection is designed in Australia inspired by our beautiful Landscape, Beaches & Lifestyle. They are fashionable & exotic to suit every child. Our collections include 100% cotton, polyester for comfortable wear, soft on the skin with vibrant colours.  All of our merchandise are new styles and guaranteed to be elegant on your child.

Why does my order status show "Awaiting Fulfillment"?:

Once your payment has been received, your order status will display as Awaiting Fulfillment. This means your order is being processed and packed. After your order is dispatched this status will change to Shipped and you will receive an email with the tracking number.

Where are your items dispatched from?

All our products are stored and dispatched from our warehouse in Sydney.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, AMEX). 

We also accept PayPal. You may pay by your PayPal account through PayPal’s secure online payment page.

Can I be assured of privacy once I've registered on your site?

Yes. All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from Vive Kids. We will always protect your privacy and will never give out your sensitive personal information to any third parties.

Pricing:

All orders are charged in Australian Dollars (AUD). Prices displayed on the site are inclusive of GST. Prices are subject to change without prior notice.

Delivering Zone:

We deliver Australia wide.